• Manage a queue of customer inquiries via inbound and outbound phone calls, email, web, social media, sms and live chat, ensuring all interactions are positive, professional, and proactive. • Identify at-risk customers, address concerns, and implement strategies to enhance engagement, satisfaction, and loyalty while reducing churn. • Accurately document customer interactions, track emerging trends, and provide insights to help improve business operations and customer experience. • Advocate for process improvements that address the evolving needs of customers contributing to a more efficient and effective support system. • Meet performance and productivity goals, complete assigned training and development projects, and embrace opportunities for growth within a fast-paced startup environment. • Provide guidance and support to both customers and team members, demonstrating patience and understanding while driving positive outcomes. • Follow up on unresolved issues, proactively check in with customers, and go the extra mile to create an outstanding experience. • Take on a variety of responsibilities, from frontline customer interactions to analyzing feedback and supporting internal initiatives, ensuring flexibility and adaptability in a fast-moving startup environment.