• Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices • Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro • Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies • Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro • Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods • Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance • Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance • Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses) • Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR) • Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform • Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module • Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations • Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability • Provide expert-level support and guidance to SAM analysts and other stakeholders • Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows • Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals • Participate in peer code reviews and contribute to overall development best practices • Provide training and knowledge transfer to end-users and junior team members.