Mission-critical software for the world's best veterinary hospitals.

Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

25 days ago

Salary

$50K - $60K / year

High School3 yrs expEnglish

Job Description

• Understand, categorize, and diagnose customer requests quickly and efficiently, via email, chat, phone, social media, etc. • Stay on top of production issues and be creative in suggested workarounds to coach users, as needed • Document all customer interactions, issues, and resolutions and ensure customer issues or requests are fully resolved by conducting follow-ups or checking the status of escalated matters • Participate in available training sessions to enhance product knowledge and improve your customer service skills. • Provide assistance in the onboarding and training processes for products and services as required, ensuring customers are well-equipped to utilize Instinct effectively

Job Requirements

Understanding of veterinary terminology and workflows
Excellent verbal and written communication skills
Ability to multitask and manage a high volume of customer inquiries
Strong problem-solving skills and ability to handle difficult or unexpected situations
Empathic and caring attitude, even when faced with stressful situations
Availability to work overnights and weekends
3+ years experience in a veterinary hospital
Experience using or installing Instinct EMR

Benefits

We offer a supportive and caring work environment.
We are transparent, open, honest, and empathic, both internally and externally.
We pay our team well.
We offer medical, dental and vision benefits and 401K with match.
We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
We provide all-expense-paid time throughout the year together, including at our annual retreat.