• Oversee day-to-day operations across multiple orthodontic practices • Serve as the primary liaison between supported offices and MB2 leadership • Drive performance in production, collections, insurance aging, and overall year-over-year growth • Monitor KPIs and implement operational improvements across all locations • Ensure operational consistency and accountability throughout the region • Maintain visibility into clinical workflow, scheduling efficiency, and case acceptance • Utilize Gaidge and remote access tools to monitor schedules and proactively address operational challenges • Review MTD production, collections, and aging reports and submit required reporting • Review marketing updates and operational reporting from each office • Support offices in person as needed to maintain performance standards • Mentor and support Office Managers and Assistant Managers daily • Conduct skill assessments and provide structured training using MB2’s training philosophy • Participate in performance evaluations, coaching conversations, and corrective action processes • Foster accountability, engagement, and a high-performance culture • Ensure compliance with company policies and regulatory standards (HIPAA, OSHA, and employment regulations) • Oversee supply management and operational expense controls • Attend manager meetings and collaborate with leadership.