• Act as a strategic advisor to a portfolio of high-value accounts by building trust, maintaining open communication, and aligning objectives, challenges, and industry dynamics. • Own and implement Account Plans by planning activities and leveraging resources to achieve plan objectives. • Develop and execute customized growth strategies driven by data insights to increase revenue through cross-sell, upsell, and renewals. • Ensure customer satisfaction through effective use of PM and Strategist resources and realize increasing value from each account. • Enable effective partnerships and key relationships to develop accounts into potential Key Accounts (High-Touch). • Strive to be the account’s preferred and trusted vendor through constant study, insight generation, and industry expertise. • Identify new cross/up-sell opportunities within accounts while retaining spend and defending against competitors. • Collaborate with cross-functional teams and external partners to deliver innovative, impactful solutions. • Ensure that the value delivered is clear, measurable, and communicated effectively to all client stakeholders, especially senior executives. • Achieve or exceed booking, revenue, and profitability targets across your portfolio. • Proactively identify risks, resolve issues, and set clear expectations to ensure client satisfaction. • Serve as an escalation point for clients, partnering with service line managers to deliver quick, effective resolutions. • Maintain accurate and up-to-date CRM data for forecasting and financial planning.