Maverick Payments
Technology-driven payment processing. Monetize payments as a reseller using our white-labeled dashboard & API.
Technical Support Lead
Location
California
Posted
32 days ago
Salary
$29 - $35 / hour
High School2 yrs expEnglish
Job Description
• Provide payments related technical support services while ensuring superior client experience.
• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications and monitor priority of tickets assigned to the queue.
• Maintain an accurate and complete record of all inquiries and problems handled.
• Assist Sales partners and merchants in adding equipment and services to merchant accounts.
• Provide technical support and troubleshooting for setup issues and connection issues.
• Assist Technical Support Representative I & II by ensuring the team has proper tools and training to perform tasks.
Job Requirements
- High school diploma or equivalent.
- 2+ years payments industry experience in call center or customer support related role.
- 2+ years’ experience in payment processing, specifically terminal technical support.
- 1 year in ticket inquiry handling, reconciliations, and handling support escalations.
- Some leadership experience.
Benefits
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs.
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
