- Handle inbound and outbound calls every day with urgency, care and expertise. - Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance. - Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests. - Execute, monitor, and coordinate repricing for designated customers in the existing customer base. - Communicate clearly in both oral and written form. - Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Demonstrated ability to consistently achieve sales targets. - Excellent time management skills. - Ability to handle multiple tasks with strong attention to detail.