• Lead and manage trusted client relationships - acting as a primary point of contact for customer inquiries and escalations, ensuring timely responses and as a trusted advisor to ensure client health and strategic alignment. • Oversee the customer lifecycle, from strategic onboarding through retention - providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications. • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs. • Pioneer and execute strategies to maximize customer satisfaction and retention, actively identifying opportunities for upselling and cross-selling. • Drive alignment for client success initiatives across cross-functional teams, ensuring they are integrated with and directly contribute to overall company growth objectives and strategies. • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service • Track, analyze, and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes and strategic, data-backed recommendations for performance and outcome improvement.