Art of the possible.

Customer Success Manager – Secret Clearance

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 1954H1B SponsorCompany Site LinkedIn

Location

United States

Posted

27 days ago

Salary

$102K - $138K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Support the onboarding efforts of Mission Partners onto the ICAM Solution • Analyze customer requirements and emerging needs • Analyze reported issues and support the engineering team • Provide verification of ICAM capabilities • Actively engage with the customer throughout their lifecycle • Provide scheduling and integration support for customer changes • Advocate for the customer to ensure a positive experience • Develop or support development for program deliverables • Conduct demonstrations of delivered solution capabilities • Assist with planning customer-facing services and capabilities • Participate in Scrum calls • Develop and manage client portfolios

Job Requirements

Active DoW SECRET Security Clearance
Bachelor’s Degree (or equivalent experience)
8+ years’ experience supporting IT customers in an enterprise environment
Experience troubleshooting system issues and errors
Experience giving system demonstrations
Experience with deliverables, developing or supporting development
Familiarization with DoW customers and environments
Highly organized and able to manage multiple customer accounts
Excellent communication and interpersonal skills
Self-driven and proactive nature

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year
Additional 10 paid holidays per year
Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12 month period