Higher Logic

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AI & Community Strategy Intern

Artificial IntelligenceArtificial IntelligenceInternshipRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights. • Synthesize customer input into structured summaries and actionable recommendations. • Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation. • Support the identification and prioritization of feature requests and product opportunities. • Assist in mapping customer requests to existing capabilities and potential enhancements. • Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking. • Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.

Job Requirements

  • Strong analytical and problem-solving skills with the ability to synthesize complex information.
  • Interest in artificial intelligence, SaaS platforms, and customer engagement strategies.
  • Excellent written and verbal communication skills.
  • Comfort engaging with senior stakeholders in a professional setting.
  • Experience experimenting with AI tools, automation workflows, or data analysis tools is a plus.
  • Ability to work 20 hours per work

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