• Manage inbound inquiries from our small business customers via phone, email, and chat • Interface with customers at all levels of management including senior executives with inquiries and troubleshooting related to all aspects of the Justworks platform including compliance, workers’ compensation, managing time off policies, reporting, integrations, performing bulk actions, and other HR related topics. • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback • Manage queue of open issues to deliver timely and effective solutions • Appropriately utilize available resources to resolve customer issues • Help with customer retention and contribute recommendations for improving our product and processes • Display a high level of professionalism and compassion when working with each customer on sensitive matters • Perform other related duties as assigned