• Build and maintain strong relationships with new and existing channel partners, including active recruitment, seamless onboarding, and providing continuous support and comprehensive training. • Create and implement effective channel partner strategies to expand Vonage's Customer Experience (CX) footprint and drive widespread adoption of Vonage's CX solutions. • Equip partners with the necessary training, tools, and resources to effectively sell Vonage's CX products, covering sales training, marketing support, and technical enablement. • Accurately track sales pipeline, bookings, and other critical key performance indicators (KPIs) to measure the effectiveness of channel partnerships and proactively identify areas for continuous improvement. • Work closely with internal teams, including Sales, Marketing, and Product Development, to align channel strategies, accelerate product adoption, and ensure partner success. • Maintain a deep understanding of the competitive CX landscape, including contact center software, emerging industry trends, and relevant regulatory requirements.