• Serve as the primary relationship owner for assigned BFSI and Healthcare accounts • Build and maintain strong executive-level relationships with client stakeholders • Act as a trusted advisor by understanding client business goals, regulatory environments, and operational challenges • Proactively manage client satisfaction, escalations, and risk mitigation • Lead QBRs, executive reviews, and strategic planning sessions • Own revenue retention, expansion, and margin performance for assigned accounts • Identify and drive upsell and cross-sell opportunities • Partner with Sales, Solutions, and Operations to shape proposals, pricing, and commercial models • Support renewals, expansions, and RFP responses for existing clients • Develop multi-year account growth plans aligned to client strategy • Partner with Delivery leadership to ensure SLA attainment, quality performance, and operational excellence • Monitor account financials including revenue, margin, staffing, and productivity • Ensure contract compliance and alignment to commercial terms • Translate operational performance into business value for the client • Act as the internal "quarterback" for the account, aligning stakeholders across: Operations & Delivery, Workforce Management, Quality & Training, Technology & Automation, Finance & Legal • Drive accountability and execution across internal teams • Maintain deep understanding of BFSI and Healthcare domains, including regulatory requirements, compliance standards, and industry trends • Bring forward innovation ideas including process optimization, automation, AI-enabled solutions, and digital CX enhancements • Anticipate client needs and proactively recommend solutions