Financial Customer Support Analyst
Location
United States
Posted
22 days ago
Salary
$55K - $65K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Manage Help Scout and Accounts Receivable processes from start to finish.
• Execute invoicing processes with extreme precision.
• Handle tense interpersonal situations with tact.
• Partner with Sales and Success teams to handle customer education and support.
• Proactively identify patterns in support tickets to scope issues.
Job Requirements
- Bachelor’s degree in Business, Finance, or a related field.
- 2+ years of experience in Customer Support, Accounts Receivable, and or Billing.
- Excellent written and verbal communication skills.
- Developed Excel/Google Sheets skills.
- Exposure to NetSuite or QuickBooks
- Resourcefulness and problem-solving skills.
Benefits
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
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