A pioneer in K–12 education, Amplify partners with educators to make learning rigorous and riveting for every student.

Technical Onboarding Manager

Technical Customer SuccessTechnicalCustomer SuccessContractRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

Not specified

2 yrs expExperience acceptedEnglish

Job Description

• Lead live onboarding calls with new Amplify customers via Zoom • Own the end-to-end onboarding process from initial setup to go-live • Implement and customize Amplify using HTML and CSS when needed • Work directly in customer Shopify merchants to ensure correct installation and configuration • Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior • Clearly explain technical concepts to non-technical customers • Coordinate with Product and Engineering to resolve bugs or complex issues • Document onboarding steps, customer configurations, and edge cases • Identify recurring onboarding challenges and suggest process or tooling improvements • Ensure customers feel confident, supported, and ready to launch with Amplify

Job Requirements

Excellent written and spoken English with confidence leading customer-facing Zoom calls
2+ years of hands-on experience with HTML and CSS
JavaScript experience is a strong plus
Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
Strong attention to detail and comfort working in live customer environments
Customer-first mindset with patience and empathy
Strong problem-solving skills and ability to work independently
Ability to manage live meetings and asynchronous technical work
Reliable internet connection and a quiet remote work environment
Availability aligned with US business hours
Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus

Benefits

Competitive compensation as a contractor
Fully remote work with a collaborative and supportive team
Ownership over customer onboarding and go-live success
Hands-on experience with Shopify and a fast-growing SaaS product
Clear processes, training, and room to grow into senior onboarding or solutions roles