• Promote increased program efficiency, service levels, and value by capturing and monitoring performance • Identify opportunities to increase efficiency, improve service levels and to ensure regulatory compliance through enhanced operations • Develop strategies to realize improvement opportunities • Utilize corporate and industry standard project management tools and techniques to effectively manage projects • Maintain detailed project documentation as needed • Provide leadership and effectively communicate project status to all stakeholders • Negotiate with project stakeholders to identify and secure resources, resolve issues, and mitigate risks • Lead cross-functional meetings with various functional areas to meet overall stakeholder expectations