• Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs. • Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture. • Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions. • Provide ongoing support and consultation to clients, ensuring they maximize the value of our services. • Monitor client accounts and analyze data to identify potential issues and recommend solutions. • Prepare and deliver regular reports and performance reviews to clients. • Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns. • Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization. • Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes. • Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients. • Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.