• Support the company's 24/7 identity privileged access management services • Ensure the secure and efficient support of identity and access services • Execute processes for incident management, change management, problem resolution, and continuous improvement that enable Identity services • Continuously monitor IAM privileged access management systems performance and health • Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions • Manage and maintain IAM privileged access management systems • Implement changes to enhance system efficiency and reduce downtime • Maintain documentation of system configurations, procedures, and incident reports • Provide regular status updates to management • Work closely with IT teams, developers, and stakeholders