• Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack. • Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates. • Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate. • Serve as the primary point of contact for customer integration projects with both customers and external partners. • Provide technical support to issues related to the Onboarding process. • Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles. • Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed. • Ensure proactive and transparent communication with clients and internal teams about project progress and challenges. • Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience. • Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments.