• Direct and manage team to deliver against client KPIs using available resources; make appropriate internal resource requests to ensure client goals are met. • Proactively identify opportunities, strategies, and testing opportunities to exceed client KPIs and expectations. • Serve as the escalation resource with regard to recommendations, campaign optimizations, issues, and client questions where the Pod requires assistance and coaching. • Diagnose, triage, and solve campaign and account issues, both internally and externally; communicate any known risks internally to executive team. • Review and manage budgets in the proprietary Unlock Media Control Platform for accounts assigned to respective Pod to ensure accuracy and delivery. • Participate in cross-functional meetings to prioritize account work, identifying opportunities for growth (e.g., increased budget, recommendations for renewal or expansion) and to plan for incoming additional client campaigns. • Hold weekly Pod meetings to review deliverables, address roadblocks, and optimize time allocation to meet client objectives. • Lead and mentor your Pod through organizational and process-related changes, ensuring smooth transitions and team alignment. • Conduct weekly 1:1s with direct reports to provide coaching, monitor performance, and address individual needs. • Manage timesheet approvals and assignment distribution through Adobe Workfront to ensure efficient operations and balanced workloads for Pod members. • Conduct quarterly reviews for direct reports to assess performance, provide actionable feedback, and support professional growth. • Identify and mentor high-potential candidates for future Director roles by providing training, leadership opportunities, and ongoing feedback. • Communicate regularly with the Senior Director and VP of Performance Marketing on team issues with regard to performance and education/training needs. • Communicate regularly with the Digital Media Strategy Team to ensure alignment on recommendations, advancing internal thought leadership, and evolving processes. • Provide regular feedback to senior management on opportunities to grow and evolve digital media offerings for more sophisticated clients. • Participate in occasional thought leadership or conference/event attendance as relevant. • Uphold company culture, values and a positive, collaborative environment.