• Designs and implements custom network solutions for existing and potential customers under limited supervision • Follows best-practice industry standards to provide a network design which is functional, scalable and secure • Supports the Solutions Architect group in designing, documenting and implementing customer pilots and providing support for customer testing as required • Provides network engineering support to Sales and Architecture organizations as required • Supports Tier IV escalation to Help Desk • Troubleshoots, diagnoses and resolves customer network issues • Recommends changes to remediate any network deficiencies to enhance network performance • Researches, evaluates and provides recommendations for new hardware and software solutions • Creates technical presentations as needed • Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks • Follows and enforces documented processes to meet compliance requirements • Analyzes customer bandwidth requirements and system interdependencies • Develops capacity planning models for future needs • Participates in rotating “on call” schedule for support