• Be accountable to revenue retention goals for Loop’s enterprise merchants. • Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen. • You’ll have quarterly revenue retention targets by identifying and securing expansion opportunities within your assigned accounts, while effectively managing account renewals and mitigating retraction risks. • You’ll focus on maintaining strong relationships with your merchants by proactively addressing their needs, ensuring they receive the full value from Loop, and supporting their long-term success. • You’ll be responsible for contract renewals and retention for your accounts, which includes conveying the value Loop provides to our merchants and our differentiators when compared to competitors. • You’ll work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue • Host quarterly business reviews with your key accounts, showing up with content that proves how Loop provides them value and illustrating how we can grow together. • Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn. • Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide that specific merchant. • Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.