• Service Line Leadership & Program Ownership: Own the operational rhythm of new hire training for your assigned service line. Serve as the primary point of contact for new hires from Day 1 through transition to production. • Stakeholder Consulting: Act as the primary training consultant for Clinical Directors and Quality Leads. Analyze performance data (QA scores, productivity) to proactively recommend curriculum adjustments (Acute vs. Standard maintenance). Conduct Training Needs Analysis for new requests. Design the "blueprint" for learning programs, determining the optimal blend of live instruction vs. asynchronous modules to be built by the ID Specialist. • High-Impact Facilitation: Lead complex, synchronous sessions focused on clinical judgment, empathy, and workflow decision-making (e.g., "Day 2 Clinical Detective," "Care Plan Workshops," "Mock Calls"). Assess learner clinical acumen in real-time. Provide direct, actionable feedback to hiring managers regarding learner readiness and areas of concern. Maintain cross-functional proficiency to serve as a Backup Facilitator for the opposing service line during designated "Surge" hiring windows. • Quality & Content Governance: Serve as the "Accountable" party for content accuracy. Review and validate all learning assets created by the ID Specialist and documentation updated by the CKE Associate to ensure strict clinical adherence. Champion a "Spirit of Curiosity." Regularly audit your curriculum against live production realities to ensure training never drifts from the actual job requirements.