• Work closely with global ES teams, third party vendors, and internal IT resources to effectively implement global solutions of varying complexities • Provide technical and functional expertise across Employee Success applications; primarily Workday HCM • Build the foundation for project efforts by understanding and capturing the business context – problem & current state definition, objectives, business case, desired future state definition • Develop detailed requirements (business, user, process, system requirements) • Lead and execute full development lifecycle activities - design, configure, and testing in alignment with business requirements • Work with engineering teams to build custom work & integrations • Research and resolve issues, assisting in outlining enhancements, and maintaining the system • Provide product support, track escalations, and work with business users to manage expectations • Develop and maintain technical documentation, release notes, and conduct end-user training where appropriate • Be forward thinking in leveraging new features, functions, and product enhancements