• Provide direct support to GE Appliances Owners with a strong focus on sales and service • Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions • This position will provide limited support to Non-GE Appliance branded appliance owners • Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services • Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems • Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions • Proactively provide feedback to Quality and Training to help keep training processes and materials updated • Adhere to safety policies and procedures to ensure a safe work environment for all • Support other parts of the business, such as directed