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Mid-Market Customer Success Manager
Location
United States
Posted
28 days ago
Salary
Not specified
Job Description
Job Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company
- Experience managing a variety of customer sizes across onboarding, adoption, and renewal, with commercial ownership
- Comfort operating with autonomy — you can prioritize your work, make sound decisions, and own outcomes without heavy oversight
- Strong interest and experience using AI tools, automation, and systems to streamline your personal workflows and increase efficiency
- Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and lead high-stakes meetings with confidence
- Data fluency — comfortable using usage data, dashboards, and spreadsheets to inform recommendations and structure action and automation
- Technically curious and quick to learn — you enjoy becoming a product expert and translating complexity into clarity for customers
- Resourceful, proactive, and adaptable — able to navigate ambiguity while continuing to move customers forward
- Collaborative, low-ego team player who partners effectively across functions
- Curiosity and enthusiasm for how responsible AI can improve hiring decisions and outcomes
Benefits
- Health insurance
- 401(k)
- Flexible work arrangements
- Professional development
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