Zero Hash

Financial infrastructure for the future

Senior Onboarding and Risk Management Analyst

Business AnalystBusiness AnalystFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

20 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishDockerJava ScriptKubernetesPythonRustSQLType ScriptWeb3Go

Job Description

• Lead the conduct of the company’s onboarding and risk management program • Implement zerohash’s KYB/KYC Client Onboarding, KYC Refresh, High Risk Customer and Client Reviews, and zerohash audits • Review consumer-facing disclosures, marketing, and advertising for consistency with established zerohash standards • Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback • Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health

Job Requirements

  • +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
  • Strong understanding REST APIs, SDKS, websockets, and webhooks.
  • Ability to write SQL queries to retrieve and analyze data from internal databases.
  • Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
  • Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
  • Ability to break down technical issues clearly to both technical and non-technical stakeholders.
  • Preferred Experience working with Docker, Kubernetes, and other infrastructure components.
  • Background in fintech, SaaS, or other fast-moving industries.
  • Basic understanding of blockchains, crypto, and web3 technologies.

Benefits

  • Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
  • Vision & Dental Insurance (U.S. only)
  • Chance to earn equity
  • Maternity & Paternity leave (after 6 months)
  • WeWork All Access Membership
  • WFH Yearly Stipend
  • L&D Yearly Stipend (after 6 months)

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