• Lead and develop Claim Supervisors, ensuring performance aligns with established KPIs • Drive efficient inventory management to meet time-to-process, quality, and LPI goals • Partner with Global Service Partners to achieve SLA commitments and operational objectives • Collaborate with workforce management to balance staffing levels and operating expenses • Analyze eMOS and operational data to identify trends, remove barriers, and improve efficiency • Coach, mentor, and develop high-performing teams while supporting talent development, engagement, and retention • Demonstrate managerial courage in performance management and deliver clear, transparent communication