• Serves as liaison between client and key Suppliers. • Works with Client to understand and document needs and upcoming demand. • Communicates full details of Client, processes, and staffing needs with Suppliers. • Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need. • Ensures facilitation of all workflow steps occur within the VMS and are progressing timely. • Helps train and support all users of the VMS and Venn program. • Reviews provider presents to ensure all requirements have been fulfilled and complete. • Constant communication with the Suppliers and external clients. • Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement. • Ensure compliance with all contracts and key performance indicators. • Works with VMS partner to ensure effectiveness, support, and evolution of capabilities. • Creates a monthly overview of account activity. • Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve. • Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities. • Meets regularly with client and suppliers to provide status updates and feedback on providers. • Participates in meetings with the executive team and provide updates on the client programs. • Works with leadership to develop and implement program roadmaps and business plans for clients. • Assists with RFP requests for new Venn business. • Serves as an escalation contact on the team for internal and external issues.