• The Clinical Go-To: Act as the primary People Ops partner for Clinical Operations pods. You will attend various cross-functional meetings, listen to challenges, and translate those needs into efficient People Ops workflows • Operational Bridge: Serve as the functional operational lead for clinical-specific initiatives. You understand the clinical lifecycle and ensure the broader People Ops team has the context needed to execute flawlessly • Enablement & Solutions: Identify friction points in how clinical employees interact with our systems (onboarding, access, job changes) and jump in to provide the operational expertise required to solve complex issues • Operational Thought Partner: Serve as a key collaborator on clinical-specific people strategies, including the analysis and action planning for engagement surveys and the development of data-driven retention initiatives • Recruiting & Onboarding Alignment: Lead the synchronization between Clinical Recruiting, People Ops, and Clinical Ops, ensuring that high-volume hiring translates into a seamless day one and beyond experience • Partner with Employee Relations (ER) and Legal as the main People Operations Compliance lead, helping to build the People Ops compliance enablement roadmap for the entire U.S. population across the clinical and non-clinical space • Lead the maintenance and refresh of our Employee Handbooks to ensure that policies for both our clinical and non-clinical populations are accurate, compliant, and easy for employees to access and navigate • Manage the annual EEO-1 reporting process for the clinical and non-clinical population • Lead recurring audits of our People Operations processes to ensure we remain 100% audit-ready • Manage labor law poster refreshes and state-specific notices, ensuring they are accessible to all employees in the office and working remotely