Your future. Secured.
Senior Manager, Customer Experience Operations
Location
United States
Posted
22 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree in related field, required.
- Over eight (8) years of experience in training, customer experience management or quality assurance, preferably in a customer service environment, with at least 2 years in a leadership role.
- Experience developing and managing quality and training programs and initiatives.
- Excellent leadership skills and experience of leading and motivating diverse high-performance teams in a global customer experience environment.
- Public speaking and presentation experience required.
Benefits
- Up to 5% travel required (some international travel may be required)
- Regular use of office equipment such as a computer/laptop and monitor computer screens
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Representative serving US clients through various communication channels
The Chapter Experience Associate supports ISACA’s chapter leaders worldwide by delivering outstanding, timely, and solutions-oriented service. This role plays a key part in developing and enhancing programs, tools, and services that empower chapter leaders to provide an excepti...
The OrganizationWhat if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our...
Serve as a technical point of contact for customer-reported product and service issues, investigate root causes, coordinate containment and corrective actions, analyze field and warranty data, provide onsite support as needed, collaborate with engineering and manufacturing for design or process improvements; Level II leads escalations and mentors junior engineers.
