ZipRecruiter
ZipRecruiter is a leading online employment marketplace, actively connecting people to their next great opportunity.
Enterprise Customer Success Manager
Location
United States
Posted
14 days ago
Salary
$65K - $80K / year
2 yrs expEnglish
Job Description
• Own the post-sale customer experience, from customer onboarding to revenue retention
• Leverage expert analytical skills to deliver results against shared measures of success with customers
• Implement and optimize solutions that improve product performance
• Create and guide the customer through data driven narratives that provide meaningful insights
• Monitor and optimize performance to ensure measure of success targets are exceeded
• Oversee account setup and project manage the implementation to launch, including customer training and onboarding
• Serve as the point person for your customer and leverage internal teams to troubleshoot technical issues
• Travel to visit customers as needed to review performance and build a strong partnership
• Maintain advanced knowledge of various industry technologies, ZipRecruiter products
• Leverage Gemini (AI) to enhance workflow process and function
Job Requirements
- 2+ years of experience as a Customer Success Manager
- 1+ year of experience working with Enterprise and/or high value customers
- Experience with Recruitment Advertising and/or Performance Based Advertising
- Passion for providing excellent customer service and creating “WOW” experiences
- Ability to develop and deliver compelling presentations using data storytelling
- Detail-oriented, organized, and strong time-management skills
- Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
- Ability to work both independently and within a team environment
- Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
- Experience working with programmatic platforms is a plus
Benefits
- Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
