• Troubleshoot and repair integrated electrical and mechanical system faults • Troubleshoot 24 VDC / 120–240 VAC power, grounding/bonding, fuses/breakers, and distribution • Trace circuits using schematics, wiring diagrams, panel layouts, and P&IDs • Troubleshoot sensors and signal chains (4–20 mA, 0–10 V, discrete I/O) • Verify solenoids, pressure and temperature sensors, and hoses are in suitable condition • Identify and correct intermittent issues (loose terminations, corrosion, moisture ingress, contact wear, EMI/noise coupling) • Diagnose pneumatic/mechanical issues (leaks, clogged orifices/filters) • Use structured troubleshooting to isolate faults, confirm root cause, implement corrective action, and verify with data • Provide technical support and maintain service cases in the customer service case module • Guide customers through safe remote diagnostics (power checks, I/O verification, actuator tests, leak checks) • Determine remote resolution vs. on-site service requirements based on risk, tools, access, and reproducibility • Communicate status, timelines, and action plans with clear technical updates and next steps • Review equipment telemetry, alarms, logs, and performance trends to prioritize issues and site visits • Build weekly and monthly maintenance plans to balance corrective maintenance, preventive maintenance, and customer priorities • Travel to customer sites to execute service work safely and efficiently, often independently • Perform field calibrations • Validate system performance post-repair using defined acceptance criteria and documented results • Support new installs/commissioning as required (as a secondary responsibility, depending on business need) • Prepare service reports detailing issue description, root cause analysis, corrective actions taken • Identify recurring issues and recommend improvements which can include procedural fixes, parts changes, firmware adjustments, and training gaps • Partner with R&D Engineer to action field learnings and assist in reducing repeat failures • Adhere to all site-specific safety protocols and regulations • Maintain accurate, detailed documentation for all service activities • Apply lockout/tagout procedures where applicable • Represent the organization professionally at all customer sites