acre security
A global leader in networking and security solutions
Technical Support Engineer
Support EngineerSupport EngineerFull TimeRemoteTeam 201-500Since 2012H1B No SponsorCompany SiteLinkedIn
Location
Arizona + 10 moreAll locations: Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Posted
19 days ago
Salary
Not specified
Bachelor DegreeEnglish
Job Description
• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after-hours on-call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.
Job Requirements
- Strong customer service and communication skills
- Excellent analytical and troubleshooting abilities
- Fluency in English (written and verbal)
- Strong organizational skills and attention to detail
- Ability to learn quickly and perform effectively in a fast-paced environment
- Strong time-management skills with the ability to multitask
- Familiarity with Microsoft operating systems and networking fundamentals
- Experience in a technical support or customer service role, ideally in a SaaS or call-center environment (preferred)
- Exposure to software testing, system integrations, or quality assurance activities (preferred)
- Degree in Information Technology, Systems, Engineering, or equivalent practical experience (preferred)
- CompTIA certifications (A+, Network+, Security+) (preferred)
Benefits
- Access to a range of exciting opportunities
- Be part of a disruptor
- Learn from industry leaders
- Drive meaningful impact
- Access professional development, training, and growth opportunities
- Competitive rewards
- Locally compliant benefits
