Business Solutions Consultant – ServiceNow
Location
United States
Posted
25 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishITSMService Now
Job Description
• To provide senior-level expertise in business analysis and process consulting, guiding assigned ServiceNow projects from a business solutions perspective.
• Lead business analysis and process consulting for core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
• Facilitate workshops and stakeholder interviews to document current-state processes and define future-state improvements.
• Align process design to ITIL principles and ServiceNow leading practices.
• Define measurable success criteria (e.g., improved SLA performance, reduced MTTR, improved change success rate, strengthened CMDB maturity).
• Support UAT planning and execution, including test case development and issue resolution.
Job Requirements
- 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement in a consulting environment
- ServiceNow Certified System Administrator (CSA)
- Strong expertise with ServiceNow ITSM
- Working knowledge supporting initiatives across ITOM, ITAM, and/or HRSD
- Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart)
- Demonstrated expertise in business analysis, requirements management, and process documentation methodologies
- Strong understanding of ITIL® principles and service management best practices
- Familiarity with Agile delivery frameworks (Scrum, Kanban, SAFe®)
- Excellent presentation and facilitation skills, including engagement with senior stakeholders
- Bachelor’s degree in Business, IT, or related field (desired but not required; equivalent experience accepted).
Benefits
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
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