• Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials. • Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI. • Oversee caselaw processing, enrichment, validation, and publication workflows—ensuring the content on LexisNexis platforms is authoritative, current, and trusted. • Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows. • Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions. • Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking. • Lead and advance change management within the NAUK Cases organization. • Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations. • Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn. • Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows. • Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models. • Champion best-practice processes across regions, harmonizing tools, and governance with Global Editorial counterparts. • Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.