• Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service. • Enter and maintain accurate, timely database records to document all activity and timelines. • Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move-ins. • Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs. • Manage ALE limits and collect all required documentation from insureds. • Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures. • Review all landlord correspondence for accuracy and completeness. • Resolve issues that arise during any stage of the placement or stay. • Collaborate with team members to meet goals, deadlines, and coverage needs. • Participate in required holiday coverage and CAT on-call rotations. • Complete two weeks of in-person training; travel is required. • Answer rollover and team calls as needed. • Other duties as assigned.