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Operations Associate – Call Center
Location
United States
Posted
25 days ago
Salary
Not specified
Job Description
Job Requirements
- 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email)
- English proficiency
- Spanish speaking is preferred
- Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases
- Previous experience in Property Management industry is strongly preferred
- Strong previous experience in technical support.
- Previous experience supporting upset customers in urgent situations
Benefits
- Computer
- External monitor (strongly preferred)
- Noise-canceling headphones
- Quiet, professional work environment
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