ClassDojo

Helping every child on Earth get an education they love

Privacy & Trust Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

$25 - $32 / hour

English

Job Description

• Play a critical role in protecting user trust and ensuring privacy, safety, and compliance commitments • Independently manage regulated privacy and safety workflows • Investigate, solve, and respond to sensitive privacy- and safety-related user issues with care • Manage and fulfill data subject requests and content reports, ensuring accuracy and timeliness • Support incident response investigations, adhering to protocols • Identify patterns and recurring risk themes, surfacing insights to teams • Develop and maintain clear SOPs, templates, and documentation • Identify opportunities for automation and improvement

Job Requirements

  • Experience providing 1:1 support to users while meeting response time SLAs
  • Experience handling regulated privacy or safety workflows, such as data subject requests (DSRs)
  • Demonstrated exceptional attention to detail and consistently produce high-quality, defensible documentation
  • Sound, well-reasoned judgment in ambiguous or risk-sensitive situations
  • Familiarity with privacy and safety regulations such as GDPR, COPPA, or DSA
  • Ability to communicate clearly and calmly in sensitive scenarios
  • Proactive identification of ways to improve processes, documentation, or tooling

Benefits

  • Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
  • Accommodations for disabilities or special needs
  • Remote work options

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