The travel booking and payment platform powering client-focused multi-day group trip organizers and tour operators.
Client Onboarding Specialist
Location
Alaska + 4 moreAll locations: Alaska, California, Colorado, New York, Washington
Posted
26 days ago
Salary
$61K / year
Job Description
Job Requirements
- Are fluent in English (bonus points for other languages!)
- Are passionate about educating customers and colleagues, performance improvement, and commercial success.
- Are organized, proactive, and comfortable working independently in a remote environment.
- Are comfortable being in a customer facing role + tasks that require attention to detail.
- Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
- Enjoy doing onsite visits to clients and helping them get set up for success!
- Bonus points if you have experience in travel tech or SMB-focused SaaS.
- Are familiar with HubSpot, Slack, Confluence, Loom.
- Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles.
- Have experience designing and implementing best practices and processes.
Benefits
- Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
- Generous “Time to Recharge” policy — enjoy unlimited paid time off to rest and recharge.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2–4 weeks annually, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Annual team off-site (often somewhere sunny ☀️).
- Extensive paid family leave.
- Three paid volunteer days per year.
- Two-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Cambly access for English language support, if needed.
- Join a global, fun-loving, and impact-driven team.
- Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
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