• Acts as the primary GEHC Services face to the customer(s) served • Responsible for meeting the daily service repair needs of designated Imaging, LCS, and Biomed equipment • Drives customer satisfaction through Service Excellence • Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity • Works closely with multiple device manufacturers regarding cybersecurity issues • Works directly with customer IT and security personnel to implement site cyber security policies • Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls • Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists • Perform on-time and accurate device level security actions • Own customer clinical device security issues from dispatch or identification of issue to resolution • Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues • Focus on customer needs and satisfaction on device security issues • Maintain daily communications with customers without direction • Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation • Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers • Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security • Keep up to date on administrative responsibilities • Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues