• Define and operationalize the Plex Software Partner Success Strategy across all partner types (Reseller, SI, and hybrid), aligning with Rockwell's broader software ARR and customer success goals. • Collaborate cross-functionally globally with Market Access, channel managers, business leaders, digital and high-touch CSMs, to ensure seamless partner engagement and joint accountability. • Work closely with the Partner Customer Success team to align strategies, share insights, and contribute to the evolution of Rockwell's global partner success framework. • Provide strategic input to the portfolio and product teams to ensure partner and customer needs are reflected in future offerings. • Engage directly with partners globally to support customer success motions in partner-led accounts, ensuring alignment with Plex's value realization framework. • Consult with Resellers to establish and mature their customer success capabilities, including investment planning, resource modeling, and success metrics. • Collaborate with System Integrators to ensure successful post-implementation customer engagement, value realization, and expansion opportunities. • Support hybrid partners in building integrated success motions that span both implementation and ongoing customer lifecycle management. • Enable and train partner customer success teams, providing tools, best practices, and ongoing coaching to drive adoption, retention, and expansion. • Monitor and manage partner performance using key success metrics such as Net Dollar Retention (NDR), Expansion, and Churn. • Guide partners in leveraging customer data from success platforms and portals to drive onboarding, adoption, and proactive engagement. • Collect and synthesize partner and customer feedback to inform continuous improvement of partner programs, customer experience, and service offerings.