• Provides administrative support to assigned clinical team, as directed by the Team Lead and/or Manager • Performs administrative tasks that support clinical processes (e.g. UM, CM, PHM) • Assists with medical record documentation requests and leverages medical management system to initiate case and/or authorization to support clinical processes (e.g. UM, CM) • Conducts fax and telephonic outreach; and written communications to members and/or providers to communicate status of UM/CM processes (e.g. verbal notification, engagement status, discharge plan) • Supports administrative functions with community events (e.g. health fairs) • Accurately documents all interventions in the member’s medical management record in accordance with established policies and procedures • Actively participates in supporting department compliance and performance through administrative activities such as report monitoring/distribution, and other tasks as assigned by leadership • Adheres to all regulatory and compliance standards, including adherence to all Capital and department specific policies and procedures • Interacts courteously and professionally with customers, including internal staff, vendor partners, providers, and members to support collaborative medical management functions • Identifies and reports potential quality of service/care issues as established and within the guidelines of intradepartmental processes • Promotes personal growth through participation in staff meetings, appropriate in-services, and corporate training • Identifies opportunities and proposes alternatives for improving the Population Management functions