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Customer Support Advisor – Bilingual English/Spanish
Location
United States
Posted
25 days ago
Salary
$45K - $50K / year
Job Description
Job Requirements
- Customer service and/or technical support experience, preferably with technology/SaaS companies
- Fluency in English and Spanish.
- A proven ability to manage high-volume customer interactions (calls and emails) while maintaining quality and composure.
- Strong technical aptitude and ability to adapt quickly and handle challenging situations as they arise.
- A "People First" mindset, with clear empathy and a professional communication style.
- Strong knowledge of Windows, iOS, Android, web browsers, and GSuite.
- Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills.
- Comfortable working under time pressure.
Benefits
- Remote work with $50/month home phone/internet reimbursement.
- Comprehensive health, dental, and vision coverage with UHC.
- Company paid STD and LTD, and Basic Life Insurance at 1x salary.
- FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus.
- Accident/Hospital/Critical Illness voluntary plans available.
- 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
- PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
- 12 Holidays observed.
- Parental Leave - 12 weeks of paid leave.
- EAP (Employee Assistance Program).
- Voluntary Pet Insurance through Fetch.
- Financial wellness tools through SoFi and Ladder.
- Discounts via Perkspot.
- Booksy benefit $50 per month to use on services in our app.
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