• Proactively engage current accounts to identify opportunities for expansion, license optimization, or adoption of premium features • Maintain accurate records in Salesforce.com, tracking customer conversations, business insights, and follow-up actions • Leverage sales intelligence tools (Salesforce, LinkedIn Navigator, ZoomInfo, SalesLoft, etc.) to identify key contacts within your customer base • Guide customers through ShareFile’s value proposition, helping them understand how to get the most from their subscription • Create customer-facing content showcasing the product and its value to our business services customers • Assist customers in purchasing or upgrading the ShareFile product suite • Collaborate with Inside Sales and Customer Success teams to ensure a seamless experience across all touchpoints • Contribute to a supportive, high-performance team culture by sharing best practices and assisting peers • Stay current on ShareFile offerings and industry trends through regular training and enablement sessions