• Responding to customer installation, maintenance, and service calls promptly and effectively • Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support • Utilizing your technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters (for example, Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc.) • Performing maintenance repair and system overhauls (like modular swaps and unit replacements) • Managing everything from network faults and traffic, to configuration, security, and remote system access • Capturing customer information to complete invoicing • Logging all customer calls and activity and tracking all expenses incurred in the delivery of services