• Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals • Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers • Manages the relationship and performance of the service provider network through direct interaction with the service providers • Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships • Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics • Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers