Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but weâre not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency? So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation. Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information. Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions. Carbyne: we serve one and millions of benefits.
Senior Network Engineer
Location
New York
Posted
33 days ago
Salary
Not specified
Job Description
đĄ Who We Are
Hi there! Weâre Carbyne, and every day, weâre on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, weâre building a cutting-edge platform that helps save livesâthink live video streaming, real-time chat, and precise location tracking.Â
Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, weâre innovating life-saving solutions for over 400 million people worldwideÂ
Are you ready to make a difference with us? Letâs do this!Â
đ About the Role
In this position, youâll play a critical part in advancing Carbyneâs mission! Here's your chance to join our Global Operations team. As a Senior Network Engineer, you will play a crucial role in the designing, integration, and implementation process of our innovative public safety products for our clients in the national first responders systems (911) and government sectors worldwide. You will be responsible for ensuring the highest level of service is delivered to our customers 24/7.Â
đŻ Hereâs What Youâll Be Doing
- Lead the Design, integration, and implementation process in various deployment schemes and collaborate with cross-functional teams to develop and implement network solutions that meet public safety products.
- Lead network projects, including network establishment, upgrades, expansions, and migrations.
- Configure and maintain Fortinet Firewalls, Cisco switches, and routers, among other networking equipment and ensure network security by implementing best practices and conducting regular security audits.
- Monitor network performance and troubleshoot any issues that arise, ensuring maximum uptime and reliability and perform production system upgrades, as well as debug sessions independently in a mission-critical live system.
- Thrive in a high-activity/fast-paced environment, effectively managing multiple tasks and shifting priorities and resolve complex problems independently, leveraging data analytics and troubleshooting skills.
- Collaborate with vendors and service providers to build and resolve network-related challenges.
- Perform network infrastructure deployments leveraging IaC tools and pipelines
- Provide technical guidance and mentorship to junior network engineers.
Job Requirements
- đ What You Bring
- To shine in this role, youâll need:
- Minimum of 10 years of experience as a network engineer or equivalent in critical service industries with a focus on designing and implementing complex network solutions.
- Strong experience with AWS VPC, Transit Gateway, Direct Connect, Ingress/Egress architectures, Route 53
- In-depth knowledge of planning, designing, implementing, and operating an Enterprise IT network environment and data center network.
- Hands-on configuration and operational knowledge of Fortinet Firewalls, SD-WAN infrastructure, Cisco switches, and routers.
- Strong experience troubleshooting private and public transport connectivity with a keen ability to identify issues affecting production systems
- Strong knowledge of networking protocols and technologies, including TCP/IP, VLANs, BGP, OSPF, MPLS, VPN, and DNS.
- Experience building and designing rack/cabinet/cage construction for highly available and resilient network infrastructure.
- Proven expertise in SD-WAN planning, design, implementation, and operations encompassing multi-site deployments
- Knowledge and experience in network monitoring and optimization tools. Ability to quickly identify issues affecting voice and video quality
- Ability to debug production systems and perform deep-level packet capture analysis independently in mission-critical systems
- Comfortable working with data analytics and resolving complex problems independently.
- Solid understanding of network security principles and best practices.
- Ability to thrive in a high-activity/fast-paced environment, handling ambiguity and shifting priorities.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Working experience with IaC tools including Terragrunt, Terraform, Ansible, or Python
- Working experience with Git and DevOps tools including Visual Studio Code, BitBucket, Jenkins, GitLab, or equivalents
- Bonus Points:
- Experience working with public safety customers.
- Familiarity with Esinet.
- Familiarity with SIP and VoIP technologies, including AudioCodes Mediant Gateway certification (M2K, T1, CAMA, SIP, etc.).
- AWS Certified Advanced Networking or Solution Architect certification
- Fortinet, Cisco, Palo Alto, Checkpoint, and VMware certifications
- Ability to generate and maintain deployment procedures, best practices, and guidance
- Proficiency in documenting, diagramming, and presenting information using Visio/Draw.io
- Feeling unsure because you donât check every box? Donât worry, weâve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who weâre looking for!
Benefits
- đ Why Youâll Love It Here
- đŠđ˝ââď¸ Comprehensive healthcare (medical, dental, vision).
- đ¸ 401(k) matchingâbecause your future matters!
- đď¸ Unlimited vacation days (yep, really!).
- đś Parental leaveâfamily first!
- đŞ Health & wellness perks to keep you feeling great.
- âď¸$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as âwork,â right?
- Plus, youâll join a team that believes in inclusion, equality, and having fun while making a difference.
- đ Our Promise
- At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. Weâre dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.
- Letâs make the world safer together!
- (Note: We are unable to sponsor employment visas)
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