• Lead lifecycle strategy for assigned accounts, ensuring sustained engagement, measurable outcomes, and strong renewal performance. • Rapidly onboard and lead a portfolio of enterprise client relationships, applying senior-level insight to align solutions with customer business objectives. • Identify, negotiate, and close renewal and expansion opportunities, ensuring long-term partnership value and sustained account growth. • Cultivate authentic, high-trust relationships with enterprise customers to drive loyalty, satisfaction, and results. • Achieve or exceed monthly and quarterly targets. • Build and maintain trusted, strategic relationships with executive stakeholders and key decision-makers across assigned enterprise accounts. • Drive engagement, high participation, and increase feature adoption across accounts. • Leverage your knowledge of Swoogo to advise on best practices around product usage with end users. • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product. • Demonstrate deep expertise in customer business drivers and industry context, proactively shaping solutions that position Swoogo as an essential long-term partner. • Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more. • Represent the voice of the customer to provide actionable customer feedback to our product team. • Proactively assess, clarify, and validate customer needs on an ongoing basis.