Transforming the way the world moves materials from Port to Home.
Customer Support Engineer, I-II
Location
North Carolina
Posted
24 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree in Engineering or a related technical field preferred for both levels
- 5-7 years of relevant experience in customer support, service engineering, quality, or a related role for Level I
- 8-10 years of relevant experience for Level II, including ownership of complex customer issues
- Strong working knowledge of mechanical, electrical, and hydraulic systems commonly found in industrial or mobile equipment
- Ability to read and interpret engineering drawings, wiring diagrams, schematics, and service documentation
- Experience with structured problem-solving and root cause analysis methodologies
- Understanding of equipment safety, application requirements, and regulatory considerations relevant to industrial products
- Proficiency in analyzing field data and translating findings into actionable recommendations
- Strong written, verbal, and presentation skills
- Demonstrated leadership skills for Level II
Benefits
- Competitive pay
- Tuition reimbursement
- Supportive work environment
- Hybrid work option
- Opportunities for growth and development
- Paid time off
- Medical, dental, vision, and life insurance
- Employer-sponsored profit sharing
- 401(k)
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Senior Technical Support Analyst – SQL Specialist
StarComplianceWe are Reputation Guardians, on a mission to make compliance simple and easy.
Senior Technical Support Analyst handling complex SQL issues for cloud-hosted applications
Design, build, deploy, and maintain Microsoft 365 Copilot services, ensuring integration within IT infrastructure while enhancing security, performance, and user experience. Collaborate on new features, manage access, and address complex issues for effective service deployment.
Technical Support Engineer
LiteraThe leading provider of workflow, collaboration, and data management solutions for law firms and legal teams globally.
As a Senior Technical Support Engineer, you will manage technical cases, providing expert solutions across various software issues while mentoring peers and collaborating with cross-functional teams.
Lead and scale the Technical Support organization, manage staffing and performance, own support KPIs and incident response, and drive AI-enabled automation and knowledge architecture to reduce ticket volume.
